non functional

I purchased this app, downloaded, fired up, and entered a website address per the online support manual. Pressed the ‘download’ button, and a brief flicker of life appeared in the status bar… and then nothing. No files downloaded, no files remaining, no errors… just *crickets*. This is for a website that is full of rich content, photos, etc in the subpages. I reviewed the support manual, but I didn’t see any troubleshooting or guidance that would help. Perhaps I’m missing something, but as of now: SiteSucker gives me zero value, and I’m hoping for a refund.

yhwyhw2016 about SiteSucker, v2.8.3